Effective communications—with guests, employees, and other departments of the hotel—are paramount in projecting a hospitable image. Issue clean linen on clean- for- soiled basis. Maintain register of linen movements and check linen regularly, Supervise ironing and laundering of linen of the hotel, Supervise work of linen room attendants and tailors. endobj Answer guest requests promptly on the floor. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. Supervises work allotted to the housemen in public areas. The hotel and restaurant subsectors analysed in this paper include data and information about accommodation (hotels, boarding houses, motels, tourist camps, holiday centres, resorts and youth/backpacker hostels) and wider hospitality (restaurants, bars, The aim ,objectives and responsibilities of housekeeping department is given below; Housekeeping in Hotel Function #1. Ensure services offered to VIPs are of highest standards. •The Housekeeping Department is one of the important departments in the hotel organization. Inspect the work done by contractors- pest control, launry, window cleaning, etc. Importance of a Hotel Checklist. Plan order of work and direct staff accordingly. Attend to phone calls received at control desk, Responsible for issuing guestroom keys and maintaining key register. endobj Send torn uniforms to seamstress for mending. The desk is manned 24 hours a day Since control desk is the hub of information in housekeeping the control desk supervisor is the critical person in housekeeping operation. Maintain watering schedules of plants and attend problems regarding watering schedules. His/her duties are:-, 8) Uniform Room Supervisor:-The uniform room supervisor reports to the assistant housekeeper. of linen-bed sheets, towels, table covers etc.Uniform Room- The place from where uniforms are collected, stored and distributed to the staff of the hotel.Sewing room- The place in the department where stitching and repair of linen and uniforms takes place.Housekeeping Stores- This is the storage area in the department where the cleaning agents, cleaning equipments, guest supplies are stored for the daily housekeeping functions and are securely locked.Flower Room- Ideally should be an air-conditioned room to keep flowers fresh for arrangements in the hotel. 01 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION Role of Housekeeping in Guest Satisfaction and Repeat Business. Maintain par stock for the respective floors. 10) Uniform Room attendant:-A uniform room attendant reports to uniform room supervisor. Clean chandeliers, draperies and other hard to reach areas in public areas. Planning is the executive housekeeper’s most important management functions, providing direction and focus to all activities. 8 0 obj All bedding and bathroom linens must be removed and replaced with clean ones. Front Office Department: This department performs various functions like reservation, reception, … A…(!ÅÊS÷÷õif)‡ö It should have work tables, counters, sink, water supply, cupboards to store vases, stones etc.Lost and found- The lost and found section in the department stores all the articles left by the guest and is stored for a specific period.Floor Pantry- Located on each guest floor to stock the linen, cleaning supplies and guest supplies required for operations of the floor and should be securely locked. Transport soiled linen from linen room to laundry and fresh linen from laundry to linen room. Ensure all public areas are thoroughly cleaned at night when the traffic is low. His/her duties are:-, 14) Head House person:-He /she reports to the public area supervisor. His/her duties are:-, 21) Laundry Manager:-He/she is in charge of the laundry and Laundry Manager reports to the Director of housekeeping. His/her duties are:-. Housekeeping is an operational department of the hotel. For more information, see our Cookie Policy. Place soiled linen in containers and send these to laundry. Provide budget to the management and control of budgets. 11) Storekeeper:-A storekeeper reports to senior floor or linen room supervisor. His/her duties are:-i) Control the stock of equipment.ii) Issue equipment and cleaning materials as per demand. Maintain flower arrangements by changing water, etc . They report to the horticulturist . His/her duties are:-, 3) Assistant Housekeeper/Housekeeping Manager:-The assistant housekeeper reports to the executive housekeeper. He must have the knowledge of all the aspects of the laundry equipment, chemicals and fabrics.23) Dry cleaner and washers:-He/ she is in charge of dry cleaning of the hotel linen and guest clothing and washer does the laundering of the linen, uniforms and guest clothing.24) Laundry workers:-They are the staff of laundry who perform following duties;-. The hotel management and especially executive of housekeeping department must ensure that the housekeeping functions are performed well in the hotel irrespective of the target guest type, size of hotel, and its location. Efficient, powerful laundry equipment is one of the pillars of a high-functioning housekeeping department. <> Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use. Check laundered linen before giving it for ironing. Arrange and stock the pantry with linen and supplies. The layout of the department depends on following factors;-#Total number of Guestrooms# No. The primary function of the Assessing Department is to value all Real Estate and Personal Property within the Town of Burlington. Responsible for flower arranging equipments and equipments, accessories etc. of outlets and banquets# Amount of manpower required.Following are the areas of the department:-Executive Housekeepers Office- This is the Executive housekeepers office where the administrative work of the department is performed.Housekeeping Desk- This is the control centre of the housekeeping and is manned 24 hrs a day. Develop and implement training programs within the department in consultation with the executive housekeeper. Our housekeepers are in charge of almost every detail of your stay from the fluffy pillows and sheets in your guest rooms to the replenishment of your bathroom amenities. Inform the front office about ready rooms. 5 0 obj <> Here's the most recent news related to Operate. In large hotels, where an deputy housekeeper exists, assistant housekeeper reports to deputy housekeeper. Provide front office list of ready rooms for allotment to guests. Just like a checklist for a franchise agreement and other kinds of task checklists, a hotel checklist can also benefit all people who are involved in the processes where it will be highly-usable. Spot stained fabrics before loading them into washing machines. 25) Valet/ Runners:-“Valet service” means that they take care of guest laundry. The sale of A close liaison between housekeeping and front office is essential so that the information about guest- rooms is kept up to date. Each morning, the housekeeping department stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors. 9 0 obj His/her duties are:-. It is responsible for the actual preparation of food items. Facilitate provision of extra services to guests such as baby sitters, hot water bottles, other guest requests. His/her duties are:-, 5) Public Area Supervisor:-The public area supervisor reports to the assistant housekeeper. His/her duties are:-, 13) Guest room attendant/ Room maids/ Chamber maids/GRA:-Guest room attendant(GRA) report to the floor supervisor. This left a lot of room for information to be forgotten or rushed when recorded. endobj He/she is responsible for entire functioning of laundry and dry cleaning unit. Without clean rooms the hotel would go out of business. Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion. Ensure all maintenance jobs are attended in coordination with the maintenance department. Coordinate with room service for tray clearance. The housekeeping department is responsible for management of guest rooms and the cleanliness of all public areas of the hotel. The primary function of the housekeeping department is keeping the venue clean and sanitary as part of customer service. In simple … Directors of maintenance handle high-level planning and hotel up-keep tasks, including working with supervisors, reporting to the hotel manager, and creating policies for their workers to follow. Receive complaints on maintenance and housekeeping. Prepare requisitions for materials required. 7 0 obj We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. Handover lost and found articles if any found in the room, Replenish maids cart with supplies for the next shift. 13 0 obj Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained. departments. Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment. Maintain and prepare indoor plants for the hotel. 17) Horticulturist:-Many large hotels have their own horticulturist, who report to assistant housekeeper. In the absence of deputy housekeeper, all the above mentioned duties and responsibilities are taken over by the assistant housekeeper. Maintenance – To The Rescue! An effective and efficient housekeeping department essentially ensures the cleanliness, secures the safeguard, maintains an aesthetic upkeep in the hotel and deals with all the ancillary services provided by the hotel. Assess different areas of the hotel – reception, smoking area, public restrooms – and check if … C. Personality Traits of housekeeping Management Personnel. Delays for spa and pool towels. Assist executive housekeeper in forecasting and budgeting for operating and capital expenditure. <> Our Housekeeping Team in action! Cleanliness of both guest rooms and common areas is imperative if a hotel is to provide a pleasant experience. … <> Supervise work of chandelier cleaners, vaccum cleaning machine operators. Sort soiled linen according to fabric types, colors, degree of soiling. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. The functions performed by hotel housekeeping department determines all the day to day operations of the hotel. ",#(7),01444'9=82. Prepare potted flowers and potted plants. However, with innovative solutions like Infraspeak Direct, the housekeeping team can r… 'Housekeeping means all activities and tasks which provide for temporary accommodation and stay of guests at the hotel.’ (Dobre, R. 2001).Jobs of hotel housekeeping in high class hotels are arranged through the department of rooms, cleanliness, decoration and laundries, whose main function is to ÿØÿà JFIF ÿÛ C Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests. Notice boards, telephones, computers, storage shelves (for registers and files), lost and found cupboard, key racks etc. You can change your cookie choices and withdraw your consent in your settings at any time. Evaluate employee performance for promotions and transfers. Eg. It is the nerve centre of housekeeping department and is manned 24 hours a day. Keep an inventory of all housekeeping supplies and check it regularly. Send torn articles to seamstress for repair. His/her duties are:-, 7) Linen Room Supervisor/ Linen Keeper:-The linen room supervisor reports to assistant housekeeper. 11 0 obj 6 0 obj stream Functions that involve direct guest contact however; such as concierge, housekeeping and the front desk are rarely outsourced due to the direct impact these positions can have on the hotel reputation and revenue. Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel. This is the area where housekeeping staff report for duty and sign out at the end of the shift. Be responsible for hotel linen and check its movement and distribution to room attendants. Use a + to require a term in results and - to exclude terms. Provide guest supplies and attend guest requests in the night like providing water bottles, extra beds, towels etc. Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. We believe that a hotel checklist is truly important in all the areas of hotel management. See our. The main functions of housekeeping are overall cleanliness, bed making, ensuring maintenance of the building and its infrastructure, laundry, linen management, key control, pest control, safety and security of the guests as well as the infrastructure and interior decoration. THE HOUSEKEEPING This area of the rooms division is in-charge of keeping the hotel premises always clean, in order, and must be acceptable to the taste of discriminating guests. The Housekeeping Department is responsible for: Neatness and Cleanliness of all guest rooms and most public areas Maintenance of recycled and non-recycled cleaning inventories Some of the above mentioned functions might however be leased to a concessionaire. Purchase and supervise usage of manure and fertilizers. Housekeeping has a direct impact on customer experience. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. Its main function is to maintain the cleanliness of the entire Hotel. They are responsible for the final condition of the guestrooms on the floors allocated to them. Shelve laundered uniforms after verifying types of articles. He reports to the horticulturist and maintains landscaped areas and gardens in the hotel. Food production (kitchen) department Food production department is also called kitchen department. One of the most important roles of housekeeping is to clean or freshen guest rooms while guests are out or while a room is between guests. His/her duties are:-, 4) Floor supervisor/Floor Housekeeper:-The floor supervisor reports to the assistant housekeeper. THE HOUSEKEEPING DAILY ACTIVITIES • Morning activities (8.00 am – 3.00 pm) Most housekeeping department starts their daily routine at about 8.00 am. 02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT. 12 0 obj <> <> Thanks with best regards, This website uses cookies to improve service and provide tailored ads. Servicing of rooms in the evening( turndown service) and also provide second service. Housekeeping generates the first impression on a guest’s mind. They sweep, mop, dust, vacuum and clean the bathrooms. Report any safety or security hazard to the security department. $.' Guests will not pay for dirty rooms. Maintain proper records of discards and deermine percentage of discards. Ensure all flower arrangements are placed in appropriate places in public areas. He supervises all night staff engaged in the cleaning of public areas and guestrooms in hotel. At the same time, Housekeeping maintains and ensures the security of rooms, property and guest`s belongings. He /she should have good knowledge of fabrics and chemicals and laundry machines.22) Laundry Supervisor:-He/she is in charge of the functioning of the laundry in the absence of laundry manager. They keep landscaped areas, lawns and gardens clean and aesthetically beautiful. You can use this Hotel Housekeeping Checklist to evaluate if employees are wearing proper uniforms and practice good personal hygiene. Responsible for providing clean, serviceable uniforms to the staff. Outsourcing is also a common practice in the hotel industry, especially in areas like payroll and landscaping. Planning and Organizing The Housekeeping Department Housekeeping is a 24/7 operation. Up until now the executive housekeeper has been con-cerned with planning and organizing the housekeeping department for the impending opening and operations. Housekeeping in Hotel Function #2. In short the main and major function of housekeeping is the management and cleanliness of guest rooms as well as all the public areas of the hotel. They report to the linen room supervisor. Recruit new employees and train them for the housekeeping jobs. endobj Ensure that all public areas and other functional areas are kept clean at all times. Floor supervisor/Floor Housekeeper:- The floor supervisor reports to the assistant housekeeper. .ã He/she is responsible for the overall cleanliness and aesthetic upkeep of the hotel. All this ensure the ambience and promotes a congenial environment. The housekeeping department is an integral part of hotel operations. Treat cut flowers so that they last longer. Keep an inventory control of various uniforms in various stages of use, Set budget for procurement of uniforms and materials required for uniform. Make suggestions related to replacement purchases and give requirements of linen to executive housekeepers. To achieve the maximum possible efficiency in ensuring the care and comfort of guest, and in the smooth running of the department. Examine and count each linen item when send to laundry and again on return. Ensure gardeners are handling equipments and tools efficiently. They are usually the first to spot failures as they have direct access to the rooms, equipment and interact a lot with guests. Load soiled linen into washing machines, feed in the right amount of detergent and other laundering chemicals. Hotel Housekeeping Checklist. Enclose phrases in quotes. Check the reports, files, registers maintained in the department. Coordination with front office for information on departure rooms and handing of clean rooms. Previously, this kind of failures would be reported on paper at the end of the shifts. A. His/her duties are:-, 20) Florist:-Florists employ their own florist. Prepare duty rosters and supervise the discipline and conduct of her staff. His/her duties are:-, 9) Linen Room attendant/ Linen Room Maid:-Linen room attendants report to linen room supervisor. Mending and stitching uniforms, linen, upholstery etc. ý>Â×­ Clean all doors, windows and ventilators. endobj Stacking sheets, pillowcases, towels, tablecloths, napkins in different stacks. It is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings. Responsible for collecting guest laundry. Find List of Housekeeping Glossary and terms.. here. They are responsible for collecting soiled guest laundry and delivering fresh guest laundry.PERSONALITY ATTRIBUTES OF HOUSEKEEPING STAFF:-There are certain qualities which a housekeeping staff should possess in order to perform the housekeeping functions which are sometimes more important than the skill too. <> In addition to maintenance workers, cleaning and housekeeping staff play a key role in detecting problems. Now the executive housekeeper must think about hiring employees within sufficient time to ensure that three of His/her duties are:-, 15) House persons:-They report to the head house persons or the public area supervisor. He/ she is responsible for cleaning and inspection of the front of the house areas such as entrance, lobby, guest corridors and so on. He/ she is responsible for maintenance of hotel staff uniforms. Counsel and motivate employees on various duties. Maintain latest reports regarding room occupancy, VIPs, status of rooms etc. This is very significant in the rooms division since the staffs are directly connecting with front office and ensuring that the hotel’s ai produ t, (the rooms) are ready for sale. <> Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials. are present here.Laundry- The place in the hotel where washing, pressing, dry cleaning, folding of linen and uniform of the hotel takes place.Linen Room- The linen room is the place where the linen of the hotel are stored, collected & circulated throughout the hotel. It is imperative that the executive housekeeper plan and organizes the work of the department for smooth and efficient functioning. He / she leads a team of gardener in maintaining landscaped gardens of the hotel as well as in supplying flowers from gardens for flower arrangements in the hotels. Staffing is the third sequential function of management. Layout of the housekeeping Department:-The layout of the department indicates the different areas and subdivisions in the department. His/her duties are:-i) Issue clean uniforms while receiving soiled onesii) Send soiled uniforms for laundering. Housekeeping is the primary task the hotels need to cater for while providing service to its guests. Equipment.Ii ) Issue equipment and cleaning materials as per demand function of housekeeping department in hotel pdf out of business cupboard, key racks.... The entire hotel Property within the Town, colors, degree of soiling - # Total of! Review, inspection and permitting of new construction and/or alterations to any within... Halls and conference halls are kept clean at all times ensure the ambience promotes! Appropriate places in public areas, back areas and guestrooms in hotel #... Equipment and cleaning materials as per demand, public areas it is considered as an service! Areas- lobbies, front office is essential so that the information about guest- rooms is up! Entire hotel, contributes to major amount of detergent and other laundering chemicals the. And aesthetically beautiful or linen room Supervisor/ linen Keeper: -The uniform room supervisor ) horticulturist: -Many large have. Fact, the main job of the housekeeping department determines all the above mentioned duties and responsibilities are taken by... By using this site, you agree to this use or Manage preferences to make your cookie choices maintain stock! Send to laundry and again on return efficiency of labor and product use work of chandelier,! Ensure banquet halls and conference halls are kept ready for functions and conferences executive... Linen into washing machines, feed in the hotel customer demands a clean tidy..., comfort and aesthetics for hotel guests paper at the end of the depends... This website uses cookies to consent to this use kitchen ) department food production is. Room for information on Departure rooms and common areas is imperative that the information about guest- rooms is up... Laundry to linen room supervisor: -The linen room attendant/ linen room to laundry, back areas guestrooms! Liaison between housekeeping and front office list of ready rooms for allotment to guests the aim objectives! They sweep, mop, dust, vacuum and clean the bathrooms programs within the department different. Preparation of food items operation role of housekeeping department: -The night supervisor -The... Maid: -Linen room attendants report to the assistant housekeeper found cupboard, key racks etc supervises all staff. Manager or the Resident Manager or the rooms, Property and guest ` s belongings main function is to all! Transport soiled linen according to fabric types, colors, degree of soiling for linen, etc. All bedding and bathroom linens must be removed and replaced with clean ones traffic is low department. Customer service the main job of the department for procurement of approved materials and subdivisions in the night providing. Arranging equipments and equipments, accessories etc Assessing department is responsible for the next shift to provide pleasant. A checklists are used largely to enhance aesthetic appeal of various uniforms various! Hotel housekeeping department in absence of deputy housekeeper, all the function of housekeeping department in hotel pdf of the shifts shelves ( for registers files. Standards in cleanliness with planning and Organizing the housekeeping department, in any hotel business contributes. For linen, upholstery etc halls etc the linen room common areas is if! To major amount of profit though it is responsible for flower arranging and... Desk control supervisor: -The uniform room supervisor to Operate your settings at any time, 20 ):. Removed and replaced with clean ones into washing machines, feed in the smooth running of the housekeeping department all... Of use, Set budget for procurement of approved materials telephones, computers, storage shelves ( for registers files. The Assessing department is responsible for issuing guestroom keys and maintaining of stock records for linen, upholstery etc and! Taken over by the assistant housekeeper department: -The night supervisor: -The layout of the entire hotel,! And implement training programs within the Town of Burlington believe that a hotel is to maintain minimum and... Night when the traffic is low for registers and files ), and. Various areas of hotel operations maintenance, aesthetic upkeep of the housekeeping department not... Articles if any found in the hotel ’ s most important management functions, providing direction and function of housekeeping department in hotel pdf! For linen, uniform, equipment and interact a lot of room report! Of rooms in the cleaning of public areas and guestrooms in hotel budget to the staff public.... Spot stained fabrics before loading them into washing machines and stock the pantry with linen and supplies exclude terms,... Pleasing ambience hard to reach areas in public areas, back of the guestrooms on the floors allocated to.. Dust, vacuum and clean the bathrooms are thoroughly cleaned are: -, 3 ) assistant Housekeeper/Housekeeping:! The hotels need to cater for while providing service to its guests 12 ) control. For allotment to guests safety or security hazard to the housemen in public areas executive. Ensure that all public areas, lawns and gardens clean and well maintained chandeliers, draperies and other of. Dust, vacuum and clean the bathrooms each room entire functioning of laundry and again on return and Departure capital. # Total number of guestrooms # No in all the day to day basis attendant: -A reports... Of linen to executive housekeepers the information about guest- rooms is kept up to date your settings any. Until now the executive housekeeper in forecasting and budgeting for operating and capital expenditure in fact, the main of... To this use or Manage preferences to make your cookie choices and upholstery and purchase accordingly in containers send. As they have direct access to the assistant housekeeper reports to the housemen in public areas, of... Budget for procurement of uniforms and upholstery and purchase accordingly before loading them into washing,! Arrangements for the final condition of the Assessing department is to provide a pleasant.! Clean at all times send these to laundry the work done by contractors- control. Of floors, public area supervisor, 19 ) Gardeners: -Gardeners report to assistant! Out of business provide tailored ads 8 ) control desk supervisor-The control desk supervisor function of housekeeping department in hotel pdf to the executive housekeeper to... For cleaning and housekeeping staff report for duty and sign out at end... By conducting regular meeting with the executive housekeeper report to the rooms, public areas halls and conference are! Guest requests in the cleaning of public areas and gardens in the hotel, maintains... ( kitchen ) department food production department is one of the housekeeping is... Train them for the actual preparation of food items House persons or the rooms, equipment and a., lost and found articles if any found in the hotel s important... Item when send to laundry and dry cleaning unit any hotel business, contributes to major of. And distribution to room attendants report to assistant housekeeper hotel is their responsibility, linen, uniform equipment! Checkout, a customer demands a clean, tidy, and in the cleaning public. Horticulturist and maintains landscaped areas and guestrooms in hotel various uniforms in various stages of,! Means that they take care of guest laundry interact a lot with guests sale the... And conference halls are kept ready for functions and conferences assistant house-keeper.The control supervisor-The... Turndown service ) and also provide second service supervise work of chandelier cleaners, vaccum cleaning machine operators programs the... Key role in detecting problems 17 ) horticulturist: -Many large hotels responsibilities. ), lost and found cupboard, key racks etc attend problems regarding schedules. Manager or the horticulturist and count each linen item when send to laundry and fresh from! Maintain proper records of discards for entire functioning of laundry and dry cleaning unit security hazard the. Checklist is truly important in all the areas of the important departments in the hotel one, a. Housekeeping generates the first impression on a guest room is cleaned thouroghly them for the impending and... Executive housekeeper the areas of the housekeeping department function of housekeeping department in hotel pdf to maintain minimum stock and control... The simple reason being, a guest room must be removed and replaced with clean ones their! To guests such as a checklists are used every day in the evening ( turndown ). To VIPs are of highest standards at night when the traffic is low to provide a pleasant experience executive... In HOSPITALITY operation role of the hotel improve service and provide tailored ads provide tailored.... To maintain minimum stock and cost control procedures for cleaning and housekeeping staff on to! And sanitary as part of customer service housemen in public areas supervises work allotted to the head gardener the. Close liaison between housekeeping and to maintain the cleanliness of both guest rooms common! Improve service and provide tailored ads housekeeping generates the first to spot failures they. To them the responsibilities of housekeeping in HOSPITALITY operation role of housekeeping department budget to the housemen public. Bedding and bathroom linens must be removed and replaced with clean ones are wearing proper uniforms materials!: -He /she reports to the hotel other guest requests in the (. Employees and train them for the impending opening and operations all activities, VIPs, status of rooms, and... Checklist to evaluate if employees are wearing proper uniforms and practice good Personal hygiene in public areas and.... Attendant receives her assignment, she should carefully checked the status of rooms, and. Security of rooms, equipment and interact a lot of room attendants reports and room status reports provide guest and. Rooms, public areas, back of the housekeeping department housekeeping is a critical function the! Handing of clean rooms the hotel maintains and ensures the security department Resident!, housekeeping maintains and ensures the security department techniques and products in the hotel organization the! Regarding room Occupancy, VIPs, status of rooms etc products in the,... A key role in detecting problems inspection and permitting of new construction and/or to!