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Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. “The system was built on the premise that most people are honest. it should be illegal for them to call it a money back guarantee it should be called the maybe money back guarantee you might get your money you might not depending on a dot on a screen. OP.....there is nothing "fake" about the Money Back Guarantee. My battle with eBay Money Back Guarantee over fake watch When John Bell bought a counterfeit watch on eBay it took months to get the company to … Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. 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