Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 2020 Unfortunately you didn't pass the anti spam check. Changes to Fixed Line Rental, Call Charges and Call Set Up Charges - 1 January 2021, Modern Slavery and Human Trafficking Statement, From Fixed Line Phones: 16p (inc VAT) per minute, From Pay Monthly Mobiles: 25p (inc VAT) per minute, From Pay As You Go Mobiles: 30p (inc VAT) per minute. Here are answers to some frequently asked questions: The Manx Telecom shop in Strand Street, Douglas, re-opened on Tuesday 19th May 2020. Chamber member Cathy Collins explains how Manx Telecom has been working hard to keep us connected through the lockdown period. The main telephone provider on the Isle of Man today is Manx Telecom. We know how critical telephone and internet services are to everyone, particularly in the current situation. For this reason any planned installations and appointments will need to be postponed. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HXShop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED. They are taking extensive measures to protect the health of our customers and themselves. We have a high proportion of staff who have remote devices and remote access to our virtual desktop infrastructure in the event of the need to work from home. The shop has been fully prepared for social distancing with a new layout, including a one-way system with two-metre floor markings, and the installation of Perspex screens to protect staff and customers. Cancelling all work-related travel to affected areas as advised by the UK/IoM Governments. We are implementing our Business Continuity Plan. We have made changes to how the team operates. Please have another go, your feedback is valuable and will help us make this site better for you. We have also received some great feedback for our #HereForYou campaign which includes removing broadband usage caps and free local/national voice calls for vulnerable groups, and doubling the validity period for pay-as-you-go mobile top ups. Retail and Field teams, will maintain a minimum distance of two metres from colleagues and customers. Our Contact Centre operating hours will change with effect from Monday 23rd March. Our store is open at normal hours Monday to Saturday. Customers can call us on 624624 and corporate customers can contact their Account Managers. Includes residential search, and mobile numbers search. Service Charge: from Fixed Line Phones & Mobile Phones © Manx Telecom Trading Ltd 2021. Forgot account? To help each other and local businesses through this difficult period we urge people to be considerate and help home workers by downloading, streaming and participating in online gaming outside office hours.’. 3FM Isle of Man. Restricting all staff business travel - Manx Telecom already encourages virtual meeting as appropriate. Closure of Manx Telecom HQ to all but our staff. We are sure our customers will appreciate the call charge reductions, extra time extensions and free broadband cap waiver in this financially challenging period when it will be so important to be able to keep talking to each other by phone or via the internet. Manx Telecom Online Shop. Customers can also reach us at manxtelecom.com and via our Facebook and LinkedIn social channels. Apple Series 5 Watch Nike Watch Nike Series 5 40mm Silver with Black Nike Sport Band Our approach is to talk with our customers and support them as much as we can to keep them connected so they can stay in touch with their family and loved ones. During the first lockdown Manx Telecom got in touch to offer support and provided us with a Freephone number free of charge so our clients could easily contact us. The new opening hours will be: Monday to Saturday 09:00 to 18:00; Sunday and Bank Holiday’s 11:00 to 17:00. We are releasing capped broadband services for no additional charge. Manx Telecom Online Shop. Manx Radio. Social distancing - staff who remain in Manx buildings, and in customer facing roles e.g. To request an upgrade to your existing broadband, visit mt.im/upgrade. Ensuring all staff are aware of protection measures for people they know who have recently visited areas where COVID-19 is spreading. Radio Station. This is to help ensure our Essential and Fast broadband customers - including the most vulnerable and many elderly - can keep in contact with their family and friends using email, Skype, Facetime and similar online tools. Log In. To reduce the risk of infection the store receives extra vigilant, daily cleaning. Our Strand Street store remains open until further notice. We’ll open again as soon as we can. We were proud to help launch the 111 Covid-19 telephone service - it has received around 6,000 calls to date. Our headquarters at Isle of Man Business Park reopened to visitors on Monday 22nd June between the hours of 9.00am and 5.00pm. 50% call charge reduction in local mobile minutes to other Manx Telecom mobiles. You can then enjoy downloaded information or content when you want to. Manx Telecom is confident in supplying an acceptable level of service to all our customers during any period of time in which our Business Continuity Plans have to be invoked. We have also implemented initial policies in the short-term to mitigate any potential issues arising from coronavirus. Manx Telecom Online Shop. Our access charges are: Prices shown above are pence per minute. Please be assured that the welfare of our customers and employees during this time remains our number one priority. You can contact our Customer Experience Team on 624624 (Monday to Saturday 09:00 to 18:00 / Sunday and Bank Holidays 11:00 to 17:00). New orders for Fibre Broadband can still be made at mt.im/getfibre and these will be completed when we are able to commence engineering visits. Tel: 01624 636666 Remote working - for all staff who do not need to work from MT sites. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Shop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED MANX TELECOM TRADING LIMITED has 300 employees at this location and generates $66.41 million in sales (USD). Our Engineers continue to visit customers’ premises to install new and maintain existing services. The effect of Manx Telecom’s measure means: Manx Telecom is reviewing the situation daily and we will communicate any further operating changes as required. Message us through our Facebook and LinkedIn social channels. Contact Us By Phone Contact Numbers Call us on 624624 From the UK or overseas +44(0)1624 624624 Online Comment Type:Compliment Complaint Question General Comments Comment About:Business & Residential Sales Mobile Sales Billing Support for Products & Services My Account Login Other Name: Required Email Address: Required Invalid Phone Number: Required Invalid Comments: Required … 50% call charge reduction in local mobile minutes to Sure mobiles. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Given the urgency and importance of the current situation regarding Coronavirus, we are pleased to announce that we are introducing a number of temporary measures to help reduce costs at a time when people need it most, and to help ensure people can stay in touch. Manx Telecom will continue to deliver services and products as usual and our shop and Customer Experience Team remain open for business. We will notify all customers of any changes to our business as usual operations and procedures via email, our website and social channels. “I’d like to thank all my colleagues for their commitment to helping our customers at this difficult time. This cancellation of services will include all Fibre broadband installations. Gary Lamb, Chief Executive Officer at Manx Telecom, says: ‘We are implementing our Business Continuity Plan in order to minimise the number of people in our buildings, best maintain our usual operations and also complement yesterday’s latest Government advice. We’re also urging customers experiencing financial hardship as a result of Coronavirus to contact us so that we can understand how we can help them. Would you please let us know what we could have done better to provide the help you needed? These are in line with UK/IoM Government and World Health Organisation recommendations and they include: The following key elements of our BCP ensure the continued provision of your services: If you have any queries or would like any additional information, please don’t hesitate to get in touch with us at or call our Customer Contact team on 624624. Follow these links to search for a residential or business number. “We are really looking forward to seeing our customers face-to-face again and hope they will be patient with the necessary precautions that we need to put in place to keep everyone safe.”. It’s important not to lose sight of the long term in a crisis so these developments keep us looking forward and focused on continuous improvement. Please contact our Helpdesk team at or via 624624 option 3 for further support and options. You can email us on or send a message via our social media, Facebook or LinkedIn. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Chamber member Cathy Collins explains how Manx Telecom has been working hard to keep us connected through the lockdown period. Further to the announcement by the Chief Minister and the Isle of Man Government on Wednesday 25th March, we have taken the decision to limit our business operations. We are continually monitoring our supply chain with our partners. Staff are working in two, smaller groups across each day and adopting Isle of Man Government health guidelines. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Shop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED 2012 Manx Telecom Phone Books are now being distributed across the Island, and for smartphone users who want to access the directory online there’s now a free app for the iPhone . Manx Telecom is now moving to business as usual following the guidance from the IOM Government. Features. Some will come into effect by Sunday April 5, 2020. Manx Telecom Trading Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V VAT Reg no GB 003-2919-12 If you have any questions, or need an update on an order, please get in touch with our Customer Experience Team on 624624 or by messaging us through Facebook. The new measures are designed to help safeguard, protect, support and connect many different groups of customers across our community. Not Now. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HXShop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED, © Manx Telecom Trading Ltd - Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 2021, Changes to Fixed Line Rental, Call Charges and Call Set Up Charges - 1 January 2021, Modern Slavery and Human Trafficking Statement. Manx Telecom has no intention of disconnecting any customers who are suffering financial hardship as a result of the economic impact of Coronavirus. Engineers will not be able to enter premises where anyone is suffering flu-like symptoms or where people have been diagnosed with COVID-19 or are self-isolating. © Manx Telecom Trading Ltd 2021. Limited numbers will be allowed into the store at any one time. Manx Telecom continues to work to ensure we remain open for business so that people across the Island continue to receive our network, connectivity and support services. Together we will continue to work to keep everyone connected and supported as we face the Coronavirus challenge.”. The Covid-19 pandemic has caused major disruption to Island businesses but there are some great examples of teams stepping up to deliver in difficult circumstances. MANX TELECOM TRADING LIMITED is located in ISLE OF MAN, United Kingdom and is part of the Telecommunications Services Industry. 118695 is our local directory enquiry and information service. See more of Manx Telecom on Facebook. Manx Telecom Trading Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V VAT Reg no GB 003-2919-12 Many of our 300-plus office-based staff will work from home. This takes effect from Sunday, 22 March until further notice. ‘We fully support the Isle of Man Government’s advice and will work closely with them to help support vulnerable groups in our close Island community. We would urge anyone who is facing financial difficulties to reach out to us if they are concerned about their repayments. MANX TELECOM!...both to vulnerable families and our Island’s farmers! Telephone numbers and addresses of all MHKs are listed on page 30 of the telephone directory and they're available with support and guidance on constituency matters. Isle of Man Constabulary Media Page. For more information on call charges from Public Payphones, please click here. Our store staff have continued to work behind closed doors, delivering hardware and handsets - almost all on next day delivery - to keep our customers working (and streaming/gaming!) Our team continue to work as normal and are available for you to contact during standard business hours to support your business requirements, contact details as follows: For updates on an existing order or fault, contact us on  or 636020. In order to use the service, customers must register their mobile phone & credit/debit card details in My Account - https://myaccount.manxtelecom.com . If you watch videos, listen to podcasts or need large online files, you could plan ahead and set them to download to your device when fewer people are using the network between midnight and 6am. Radio Station. You can visit our shop Tuesday – Saturday 10am – 3pm, or online at mt.im/shop, email us at or call us on 624624. The identifier currently changes each Thursday to #ThanksNHS_MT to show our support for their work and, from Friday 25 April, changed to #StaySafe_MT to reflect the changed Government Coronavirus guidelines. Government Organization. Isle of Man Newspapers. Our social inclusion tariff “Low User Choice” is a simple, low-cost voice only service that is easy to understand and is designed to help our most vulnerable customers and many elderly people on low incomes or Government benefits. Media/News Company. Our displays are now fully stocked with handsets and accessories. Our teams are very busy answering calls. 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