Front Office Glossary [FOG 157], Self-registration – A computerized system that automatically registers a guest and dispenses a guestroom key, based on the guest’s reservation and credit card information. Room rate: The price a hotel charges for overnight accommodations. Casino Hotel – A hotel designed with all gambling facilities for 24 hours, Check-in – A guest who has registered at the front desk, Check-out – A guest who has completed his billing formalities and departed, City Ledger – The collection of all non-guest accounts including house accounts and unsettled departed guest accounts. I have never visited the college but have heard very positive reviews about it. Attraction: A man:made or natural facility, location or activity that offers an item or items of specific interest. Tourism Accreditation: A scheme designed to ensure continuous provision of quality service and product by tourism operators. Tourism Australia: Commonwealth Government Statutory Authority responsible for international and domestic tourism marketing as well as the delivery of research and forecasts for the sector. Thanks BNG. Front Office Management for the Veterinary Team, 3rd Edition Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Brunch: A meal served after breakfast but before lunch and taking the place of both. Leisure Travel: Travel for recreational, educational, sightseeing, relaxing and other purposes. Downgrade: Move a reservation or registered guest to a lesser accommodation or class of service. The first employees who come into contact with most Guests are the front office staff. Market Segmentation: The division of the total market into groups of customers with common characteristics. Cancellation number: A number issued to a guest who has cancelled a reservation prior to the cancellation hour. For e.g. Commissions: A percentage of the total product cost paid to travel agents and other travel product distributors for selling the product to the consumer. Convention and Visitors Bureau: These organisations are local tourism marketing organisations specialising in developing conventions, meetings, conferences and visitation to a city or region. Cash advance voucher/Paid out voucher: A voucher used to support cash flow out of the hotel, either directly to or on behalf of a guest. GIT (Group Independent Travel): Group travel where individuals purchase a group package in which they will travel with others along a pre:set itinerary. Service often includes an 1800 number, sales staff and distribution of materials. AITT: Australian Institute of Travel and Tourism. Confirmation number: A number that provides a unique reference to a reservation record and assures the guest that the reservation record exists. Inclusive Tour: A tour program that includes a variety of features for a single rate (airfare, accommodation, sightseeing, performances, etc). I was once looking for a career as a business English teacher. Global distribution system (GDS): A distribution channel for reservations that provides worldwide distribution of hotel reservation information and allows selling of hotel reservations around the world; usually accomplished by connecting the hotel company reservation system with an airline reservation system. PIA guests are denied in-house credit. 25 Full PDFs related to this paper. PCMA : Professional Convention Management Association. Buyer: A member of the travel trade who reserves room blocks from accommodation or co:ordinates the development of a travel product. Save my name, email, and website in this browser for the next time I comment. The accommodation rate quoted to the public. Some huts or cottages have independent mini kitchens. Back of the house – The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting. Sales Seminar: An educational session in which travel agents, tour operators, tour wholesalers or other members of the travel trade congregate to receive briefings about tourism destinations. Marginal costs: The variable or added cost of selling a product that is incurred only if the room is sold; also called cost per occupied room. Block Booking: Hotel rooms held without deposit. Private Branch Exchange (PBX): A telephone switchboard. Introduction of-rooms-division-front-office-and-housekeeping-department ppt 1. They are generally found in resorts for greater privacy and exclusivity. Repeat Business: Business that continues to return, thereby generating increased profits. Marketing Environment: All the outside factors that an operator has no control over and which affect their business, including government policy, technological changes, societal changes, competition and industry trends. CCCTA : Cariboo Chilcotin Coast Tourism Association. In Australia there are accredited centres – use an italic ’i’, and non accredited centres – use a white roman ’i’. Press/Media Release: A news article or feature story written by the subject of the story for delivery and potential placement in the media. Peak Primary travel season. - Guest may have checked out without settling his bills. Tour operators market directly to the consumer through travel agents and are beginning to be listed on computerised reservation systems. SMERFE : Social Military Religious Fraternal Entertainment. Classification of Functional Areas: 2. Complimentary: No charge is made for the item or service offered. CVA : Convention and Visitors Association. USP (Unique Selling Proposition): The sustainable competitive edge that the product has over other products. Yield: The dollar amount generated from a customer transaction after deducting all the fixed, variable and discretionary costs. Fly/Drive: A package tour concept that includes a minimum of round:trip or one:way air travel and rental car to the destination. systematic process in which the front office accounting staff identifies Front Office Glossary [FOG 159], Room Night – A charge for a one night occupation, spanning two days from noon to noon, Room Plan – A package proposal of room and meals in a single price, Room Revenue Day – 12 noon to 12 noon of the next day, Room Status Discrepancies – A situation in which the housekeeping department’s description of a room’s status differs from the room status information that guides front desk employees in assigning rooms to guests, Sales Summary Sheet – A record of all cash and credit sales made in a revenue outlet, Scanty Baggage- A guest with small hand luggage, Seamless connectivity – the ability of travel agents to book reservations directly into hotel reservation systems as well as verify room availability and rates. 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